Frequently Asked Questions 


Q: Are your Nûobell products Authentic?
A. Our Nüobell products are 100% Authentic, we wouldn't have it no other way. We are one of the first official authorized resellers of Nuobell in Canada.

Q: Does Nüobell products come with a warranty?
A. All Nüobell products come with a 2 year warranty coverage which the standard on all their products.

Q: Why should I buy from Fitmass instead of other fitness retailers?
A: Because Fitmass has the largest Nüobell selection in the industry and the fastest delivery time.

Q: Do you provide shipping all across Canada?
A: Yes

Q: Do you ship outside of Canada?
A: Yes.

Q: How much does shipping cost?
A: Shipping for fitness accessories is calculated in your shopping cart. Add the items to your shopping cart, and then click the 'check out' button (this will not commit you to the purchase, but will allow you to view your shipping costs).

Q: Can I see your products in stores?
A: Yes, we have a in person Toronto and Ottawa Location.

Q: Do I pay sales tax?
A: The taxes are based on the province that it is purchased from.

Q: How long do deliveries take?
A: Generally deliveries will be made within 1-3 business days.

Q: Do I have to be home to accept the delivery?
A: No, unless you requested otherwise. 

Q: When will my order be delivered?
A: Our delivery team works from Monday through Saturday and they work around your schedule. If shipping by courier or truck, then deliveries are scheduled in the daytime from Monday-Friday.

Q: How will I know when my product is being delivered?
A: You will receive a email when you order is out for delivery alongside your tracking number.