2 Year Warranty On ALL Fitmass & Nüo Products

We warrants ALL our products to be free from defects in workmanship and materials, under normal residential use and conditions, for a period of 2 years from the original invoice date. Fitmass agrees, at its option during the warranty period, to repair or replace. The warranty for Nüo products will offer:

  • full warranty on the handle, mechanism inside the handle, all plastics parts, cradle. 
  • The only parts that Fitmass will not cover by warranty is if you crack  or break the steel cast plates but even then we have you  covered! If a plate is cracked or broken Fitmass can offer you a replacement for a small fee. *

Such repair or replacement is subject to verification of the defect or malfunction and proof of purchase as confirmed by showing the model number on original dated sales receipt. Prove of damage or defects is required by picture and video.

5 Extended Nüo Product Warranty:  

We will provide you with a repair or if a repair is not possible we will offer you a replacement. The 5 year extended warranty has the same power coverage as the 2 year warranty.

Existing FiTMASS customers can email sales@fitmass.ca to upgrade warranty coverage from 2 to 5 years for $100.

All  NÜOBELL products are warranted to the retail purchaser to be free from defects in materials and workmanship. Warranty coverage is only valid to the original purchaser.

What Nüo Product Warranty Does NOT Cover:   

  1. Damage to the product due cracking, breaking, smashing or act of god in relations to the steel plates. Steel plates damage is not covered by warranty. we can offer you a replacement for a fee.

 

Procedures:

Replacement parts covered under warranty will be provided by FiTMASS. The original purchaser must provide any ONE of the following:

invoice, order number, email or phone number from a FiTMASS purchase.

  1. FiTMASS will have the option to repair or replace any NÜOBELL or FITMASS products. 
  2. If you elect to repair a NÜOBELL product or part yourself or use a replacement part not supplied by FiTMASS, FiTMASS shall not be liable for any cost, damage, failure or loss caused by the use of unauthorized service or parts and your warranty with FITMASS will be voided.
  3. Warranty review takes 24-48 hours
  4. Replacements will be shipped out on express 1 to 5 business day. 

FiTMASS reserves the right to monitor all claims for warranty fraud and reserves the right to immediately void any warranty offered if it determines in its sole discretion that warranty fraud exists with respect to any claim made here.